Career Path

Leading a team of seven employees managing infrastructure and around 1,500-2,000 users across 19 sites Implementation and management of projects and infrastructure at various locations Responsible for recruiting, salary determination, and disciplinary leadership of the team Implementation and optimization of IT processes and infrastructures Conceptualization and execution of projects like new monitoring and alerting for all relevant components, Linux jump hosts, as well as replacement and rollout of infrastructure such as switches and firewalls, etc. Responsible for strategic planning in collaboration with stakeholders (department head and management) Building and leading a new team for IT automation Development and maintenance of automations and APIs with Ansible, Python, and Django Implementation and optimization of automation processes Conceptualization and implementation of automation strategies

Leading a team of three employees managing infrastructure and around 1,500-2,000 users across 18 sites Implementation and management of projects and infrastructure at various locations Responsible for recruiting, salary determination, and disciplinary leadership of the team Implementation and optimization of IT processes and infrastructures Conceptualization and execution of projects like new monitoring and alerting for all relevant components, Linux jump hosts, as well as replacement and rollout of infrastructure such as switches and firewalls, etc. Responsible for strategic planning in collaboration with stakeholders (department head and management)

Monitoring and analyzing system alerts and problems, solving complex issues Monitoring and maintenance of servers (Windows Server, Debian Server) Implementation and configuration of network systems (switches, firewalls) Migrations and adjustments of network configurations Introduction of multi-factor authentication (MFA) for various systems Implementation of various projects Participation and contribution to the development of a restructuring of internal IT to allow better scalability in response to growth Additionally, 3 months of parental leave

Leadership and recruiting of the helpdesk team Execution of IT projects for the introduction and optimization of security tools and processes Building a monitoring system for KPIs and alerts Expanding my knowledge in programming and databases Ensuring smooth IT support around the clock Central contact for about 10-12 IT colleagues at various locations and responsible for their onboarding Implementation of offboarding and change processes as well as participation in global processes and tools in this area Implementation of security policies and features such as rolling out Bitlocker via software distribution and PowerShell Planning cross-location events and team events Continuous collaboration and contribution to the development of internal IT in cooperation with my managing director

In-depth analysis and resolution of complex technical problems Processing and escalation of support tickets Training new and existing employees in the use of our IT systems and applications Supporting all helpdesk staff at each location and guiding them in difficult cases Creating and maintaining documentation for IT processes and systems Leading and participating in IT projects from planning to implementation Coordination with other departments and external service providers Installation and management of software solutions Collaboration on IT issues and strategic planning with management Building a helpdesk team Identification and implementation of new technologies to improve business processes Unpacking and physical setup of new devices like desktops, laptops, printers, scanners, and mobile devices Checking delivered hardware for completeness and functionality Installation and configuration of clients with operating systems (e.g., Windows, macOS, Linux) and software on new devices

In-depth analysis and resolution of complex technical problems Processing and escalation of support tickets Identification and implementation of new technologies to improve business processes Unpacking and physical setup of new devices like desktops, laptops, printers, scanners, and mobile devices Checking delivered hardware for completeness and functionality Installation and configuration of clients with operating systems (e.g., Windows, macOS, Linux) and software on new devices Coordination with other departments and external service providers Installation and management of software solutions

Creating and managing user accounts and permissions in Active Directory Programming and assigning RFID chips for employees Implementation of a new cash register system Ongoing support and troubleshooting Monitoring and ensuring regular data backups Monitoring and updating security measures Assisting users with technical problems Troubleshooting and maintenance of printers Installation and configuration of cameras, clients, and mobile devices like phones, cash registers, and credit card terminals Setup and management of access controls Monitoring and maintenance of software distribution systems (Baramundi) Organizing the operation of hardware and software including automatic updates and backups

Creating and managing user accounts and permissions in Active Directory Programming and assigning RFID chips for employees Ongoing support and troubleshooting Monitoring and ensuring regular data backups Monitoring and updating security measures Assisting users with technical problems Troubleshooting and maintenance of printers Installation and configuration of cameras, clients, and mobile devices like phones, cash registers, and credit card terminals Setup and management of access controls Monitoring and maintenance of software distribution systems (Baramundi) Organizing the operation of hardware and software including automatic updates and backups